TITLE 24 - HOUSING AND URBAN DEVELOPMENT

SUBTITLE B - REGULATIONS RELATING TO HOUSING AND URBAN DEVELOPMENT

CHAPTER IX - OFFICE OF ASSISTANT SECRETARY FOR PUBLIC AND INDIAN HOUSING, DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT

PART 902 - PUBLIC HOUSING ASSESSMENT SYSTEM

subpart e - PHAS INDICATOR #4: RESIDENT SERVICE AND SATISFACTION

902.52 - Distribution of survey to residents.

  (a) Sampling. A statistically valid number of units will be chosen to receive the Resident Service and Satisfaction Survey. These units will be randomly selected based on the total number of occupied and vacant units of the PHA. The Resident Service and Satisfaction assessment takes into account the different properties managed by a PHA by organizing the unit sampling based on the unit representation of each development in relation to the size of the entire PHA.

  (b) Survey distribution by third party organization. The Resident Service and Satisfaction survey will be distributed to the randomly selected sample of units of each PHA by a third party organization designated by HUD. The third party organization will also be responsible for: (1) Collecting, scanning and aggregating results of the survey; (2) Transmitting the survey results to HUD for analysis and scoring; and (3) Keeping individual responses to the survey confidential.