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Title 20: Employees' Benefits
CHAPTER V: EMPLOYMENT AND TRAINING ADMINISTRATION, DEPARTMENT OF LABOR
PART 658: ADMINISTRATIVE PROVISIONS GOVERNING THE JOB SERVICE SYSTEM
Subpart E: Job Service Complaint System
: Federal Js Complaint System
658.420 - Establishment of JS complaint system at the ETA regional office.
(a) Each Regional Administrator shall establish and maintain a JS complaint system at the DOL regional office level.
(b) The Regional Administrator shall designate DOL officials to handle JS-related complaints as follows:
(1) The handling of all JS-related complaints alleging discrimination by race, color, religion, national origin, sex, age, or physical or mental status unrelated to job performance (handicap), shall be assigned to a Regional Director for Equal Opportunity and Special Review (RDEOSR) and, where appropriate, handled in accordance with procedures at 29 CFR part 31.
(2) The handling of all JS-related complaints other than those described in paragraphs (b)(1) of this section, shall be assigned to a regional office official designated by the Regional Administrator, provided that the regional office official designated to handle MSFW complaints shall be the Regional MSFW Monitor Advocate.
(c) The Regional Administrator shall designate DOL officials to handle non-JS-related complaints in accordance with ? 658.422: Provided, That the regional official designated to handle MSFW non-JS-related complaints shall be the Regional MSFW Monitor Advocate.
(d) The Regional Administrator shall assure that all JS-related complaints and all correspondence relating thereto are logged, with a notation of the nature of each item.
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